After-Sales Support & Technical Solutions Rep (Night Shift)

Welsend Global Services; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading logistics company in the Philippines is seeking a Customer Service Representative to effectively manage customer requests across various channels. The ideal candidate will possess strong communication skills, be fluent in English, and have at least 1 year of experience in a similar role, preferably in a BPO setting. This is a full-time, office-based position in Taguig City, requiring flexibility to work various shifts, including nights and weekends.

Qualifications

• Proven experience as a Customer Service Representative with a customer-first mindset.
• Excellent in both spoken and written English communication.
• At least 1 year of experience in a customer service role, preferably in a BPO.

Responsibilities

• Answer or receive customer requests via various service channels.
• Resolve cases within the scope of authority or escalate as needed.
• Maintain records of customer interactions and process accounts.

Skills

Customer support experience

Strong communication skills

Proficient in Office software

Fluent English communication

Multitasking skills

Job description

A leading logistics company in the Philippines is seeking a Customer Service Representative to effectively manage customer requests across various channels. The ideal candidate will possess strong communication skills, be fluent in English, and have at least 1 year of experience in a similar role, preferably in a BPO setting. This is a full-time, office-based position in Taguig City, requiring flexibility to work various shifts, including nights and weekends.