SaaS Tech Support Specialist | Hybrid, Night Shift

J-K Network Services; Pasay; Hybrid; PHP 334,800 - 390,600; Full time

Job summary

A leading BPO company is seeking a SaaS Technical Support Specialist to provide technical assistance and support via phone, email, or chat in a hybrid setup. The role requires troubleshooting hardware, software, and network-related issues, ensuring excellent customer service, and maintaining client satisfaction. Candidates should have a Bachelor’s degree in IT or related field, strong communication skills, and experience in technical support. The work schedule involves night shifts and offers a salary ranging from Php 30,000 to Php 35,000 gross.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent work experience).
• Strong English communication skills (verbal and written).
• Experience in technical support, troubleshooting, or customer service preferred.
• Work experience in troubleshooting SaaS applications.

Responsibilities

• Provide technical assistance and support to clients via phone, email, or chat.
• Troubleshoot hardware, software, and network-related issues.
• Escalate complex problems to higher-level support when necessary.
• Ensure excellent customer service and maintain client satisfaction.

Skills

Strong English communication skills

Technical support experience

Troubleshooting skills

Experience with JavaScript

Experience with HTML

Experience with XML

Education

Bachelor’s degree in IT, Computer Science, or related field

Job description

A leading BPO company is seeking a SaaS Technical Support Specialist to provide technical assistance and support via phone, email, or chat in a hybrid setup. The role requires troubleshooting hardware, software, and network-related issues, ensuring excellent customer service, and maintaining client satisfaction. Candidates should have a Bachelor’s degree in IT or related field, strong communication skills, and experience in technical support. The work schedule involves night shifts and offers a salary ranging from Php 30,000 to Php 35,000 gross.