Product Support Specialist I Flexible Schedule

REALPAGE (PHILIPPINES), INC.; Pasig; On-site; PHP 240,000 - 320,000; Full time

Job summary

REALPAGE (PHILIPPINES), INC. is seeking a Product Support Agent I to assist customers with RealPage software via phone, chat, or email. You will diagnose issues, record details in the CRM, and aim for high First Call Resolution.

You will deliver customer-centric service, document interactions, and escalate to Tier 2 when necessary while learning one or more RealPage products and earning skills certifications as you progress.

Qualifications

• 2+ years in customer service roles with a focus on technical support.
• Familiarity with ticketing/CRM systems and basic product training.
• Ability to learn RealPage products and document solutions clearly.

Responsibilities

• Assist customers via phone, chat or email with RealPage software.
• Diagnose issues, record details in the CRM and strive for First Call Resolution.
• Provide basic training and escalate to Tier 2 when necessary.
• Document product knowledge and learn new RealPage products through certification.

Skills

Customer service

Technical troubleshooting

Communication skills

MS Office (Word/Outlook/Excel)

Typing 30 wpm

Shift flexibility

Job description

REALPAGE (PHILIPPINES), INC. is seeking a Product Support Agent I to assist customers with RealPage software via phone, chat, or email. You will diagnose issues, record details in the CRM, and aim for high First Call Resolution.

You will deliver customer-centric service, document interactions, and escalate to Tier 2 when necessary while learning one or more RealPage products and earning skills certifications as you progress.