SaaS Customer Support & Training Specialist

Fleet360 Services; Philippines; On-site; PHP 334,800 - 558,000; Full time

Job summary

Fleet360 Services is searching for an experienced Customer Support specialist to assist in SaaS applications for a U.S.-based Environmental Health & Safety company. The role involves proactive client outreach, training support, and product assistance. Candidates should possess a degree in Commerce or Business Management, with over 3 years of customer support experience. Strong analytical and communication skills, as well as technical troubleshooting abilities, are essential. Fluency in English is required, and Spanish is preferred.

Qualifications

• 3+ years of related experience in customer support.
• Ability to gather and translate client needs into structured communications.
• Fluency in written and spoken English, with a desire to also communicate in Spanish.

Responsibilities

• Become a subject matter expert on the SMS360 Product solutions.
• Institute proactive meetings or email outreach with clients.
• Identify client issues and own them to resolution.
• Support onboarding of clients through training.
• Log and classify all issues received by clients.

Skills

Strong analytical and problem-solving skills

Excellent communication skills

Technical troubleshooting

Client needs assessment

Fluency in English

Capabilities in Spanish

Education

Graduate in Commerce / Business Management or equivalent

Job description

Fleet360 Services is searching for an experienced Customer Support specialist to assist in SaaS applications for a U.S.-based Environmental Health & Safety company. The role involves proactive client outreach, training support, and product assistance. Candidates should possess a degree in Commerce or Business Management, with over 3 years of customer support experience. Strong analytical and communication skills, as well as technical troubleshooting abilities, are essential. Fluency in English is required, and Spanish is preferred.