Remote LMS Technical Support Specialist (SaaS)

Outsourced Quality Assured Services Pty; Manila; Hybrid; PHP 670,000 - 1,116,000; Full time

Benefits offered by this job

Remote work from home

Job summary

Outsourced Quality Assured Services Pty in the Philippines is seeking a Technical Support Specialist for our LMS SaaS platform. This is an email-first role with potential to expand into live chat as the business grows.

You will troubleshoot, document issues, and deliver timely, professional support while collaborating with Product and Engineering teams. A strong communicator with English proficiency and SaaS experience is essential.

Qualifications

• 2+ years in technical customer support or SaaS help desk.
• Experience with cloud/web-based applications.
• Excellent written English with strong attention to detail.

Responsibilities

• Respond to customer enquiries via email promptly and professionally.
• Troubleshoot LMS platform issues and guide users through features.
• Document interactions, maintain knowledge base, and escalate as needed.
• Collaborate with Product/Engineering to improve the customer experience.

Skills

Technical support

Customer service

SaaS support

English writing

Tools

Zendesk

Freshdesk

Intercom

Jira Service Management

HubSpot

Job description

Outsourced Quality Assured Services Pty in the Philippines is seeking a Technical Support Specialist for our LMS SaaS platform. This is an email-first role with potential to expand into live chat as the business grows.

You will troubleshoot, document issues, and deliver timely, professional support while collaborating with Product and Engineering teams. A strong communicator with English proficiency and SaaS experience is essential.