SaaS Customer Success & Support Specialist

VRI Crew; Metro Manila; On-site; PHP 279,000 - 469,000; Full time

Job summary

VRI Crew seeks a customer service specialist to train clients on our SaaS platform and resolve inquiries with professionalism. You will explain application features, encourage usage, and ensure customer satisfaction while maintaining a positive attitude.

On-site role in Poblacion, Makati City. Strong English, teamwork, and a proactive mindset are required to deliver high-quality support and drive efficiency.

Qualifications

• Diploma or Bachelor degree in any field with outstanding academic performance or equivalent industry experience.
• Experience in customer service is required.
• Proficient in English and tech-savvy.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Explain platform applications to customers and enhance Cartrack's position as the technology partner of choice.
• Train customers on how to derive value from the SaaS platform and ensure customer satisfaction.

Skills

Customer service

English proficiency

Tech-savvy

Team player

Communication skills

Education

Diploma/Bachelor Degree in any field

Job description

VRI Crew seeks a customer service specialist to train clients on our SaaS platform and resolve inquiries with professionalism. You will explain application features, encourage usage, and ensure customer satisfaction while maintaining a positive attitude.

On-site role in Poblacion, Makati City. Strong English, teamwork, and a proactive mindset are required to deliver high-quality support and drive efficiency.