Remote LMS Tech Support Specialist | SaaS Expert

Outsourced; Metro Manila; Remote; PHP 446,000 - 670,000; Full time

Job summary

Outsourced.ph is seeking a proactive Technical Customer Support Specialist to join our fast-growing LMS SaaS platform. This is an email-first support role with potential to expand to live chat as the business scales.

You will deliver timely, accurate, and professional technical support to customers using our proprietary LMS. The ideal candidate communicates well, troubleshoots efficiently, and maintains a customer-first mindset.

Qualifications

• 2+ years in Technical Customer Support or SaaS support.
• Experience supporting software/web platforms.
• Excellent written English with strong grammar and detail.

Responsibilities

• Respond to customer enquiries via email promptly and professionally.
• Troubleshoot and resolve LMS platform issues.
• Guide customers through platform features and best practices.
• Reproduce issues, identify root causes, propose solutions.
• Escalate complex issues with clear documentation to Product/Engineering.
• Monitor tickets to meet SLAs and ensure timely resolution.
• Deliver empathetic, solutions-oriented customer service.

Skills

English proficiency

Ticketing systems

Troubleshooting

Explain tech concepts

Time management

Tools

Zendesk

Freshdesk

Intercom

Jira Service Management

HubSpot

Job description

Outsourced.ph is seeking a proactive Technical Customer Support Specialist to join our fast-growing LMS SaaS platform. This is an email-first support role with potential to expand to live chat as the business scales.

You will deliver timely, accurate, and professional technical support to customers using our proprietary LMS. The ideal candidate communicates well, troubleshoots efficiently, and maintains a customer-first mindset.