SaaS Customer Success Manager: Drive Adoption & Renewals

RingCentral, Inc.; Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Comprehensive HMO package (medical and

Personal Time Off Leaves

Quarterly Performance Bonus

Employee Assistance and Wellness

Job summary

RingCentral, Inc. is seeking a Customer Success Manager in Manila to manage the post-implementation journey, onboard customers, drive adoption of the RingCentral platform, and renewals. You will work to maximize value and collaborate with partners to ensure a great customer experience.

The role requires 2+ years in technology solution sales, churn prevention, and account management. Salesforce/CRM familiarity is preferred; comprehensive benefits are offered.

Qualifications

• Minimum 2 years of Technology Solution Sales experience (UCaS, CCaS, SaaS).
• Churn prevention, contract renewals, and negotiation experience.
• B2B sales and sales referral experience.
• Account management experience.

Responsibilities

• Know the organization’s products/services and RingCentral product.
• Identify customer challenges and recommend RingCentral solutions.
• Manage the end-to-end customer journey post-implementation.
• Provide product training and advise on feature optimization.
• Ensure customers utilize RingCentral features to maximize value.
• Contact at-risk accounts and implement save-strategies to protect MRR.
• Develop account-specific plans for contract renewals.
• Collaborate with partner sellers for great customer experience.
• Update customer information in Salesforce.
• Meet or exceed assigned MRR and activity targets.

Skills

Tech Sales

B2B Sales

Account Management

Negotiation

Customer Success

Tools

Salesforce

CRM Tools

Job description

RingCentral, Inc. is seeking a Customer Success Manager in Manila to manage the post-implementation journey, onboard customers, drive adoption of the RingCentral platform, and renewals. You will work to maximize value and collaborate with partners to ensure a great customer experience.

The role requires 2+ years in technology solution sales, churn prevention, and account management. Salesforce/CRM familiarity is preferred; comprehensive benefits are offered.