Customer Success Manager

RingCentral; Manila; On-site; PHP 600,000 - 1,100,000; Full time

Benefits offered by this job

Comprehensive HMO package (medical and

Personal Time Off

Quarterly Performance Bonus

Employee Assistance and Wellness

Job summary

RingCentral Philippines is seeking a Customer Success Manager to guide customers through onboarding, adoption, and renewal cycles. You will use deep knowledge of RingCentral products and the admin portal to resolve challenges, educate users, and maximize value across the customer journey.

Candidates should have at least 2 years in technology solution sales (UCaaS/CCaaS/SaaS), with churn prevention, renewals experience, and B2B sales.

Qualifications

• Minimum 2 years of Technology Solution Sales experience (UCaS, CCaS, SaaS)
• Churn prevention, contract renewals, and negotiation experience
• B2B sales and sales referral experience
• Account management experience

Responsibilities

• Has thorough knowledge of the organization’s products/ services.
• Identifies customer challenges and future needs and recommends the best RingCentral solutions to solve them.
• Manages the end-to-end customer journey post-implementation, focusing on onboarding, education, and renewal execution.
• Provides product training and advises on feature optimization.
• Ensure customers are utilizing the full suite of RingCentral features to maximize value.
• Proactively contacts at-risk accounts and implements save strategies to protect MRR.
• Develops account-specific plans for contract renewals.
• Collaborates with partner sellers to ensure great customer experience.
• Updates customer information on Salesforce.com.

Skills

Tech Solution Sales

Churn prevention

Contract renewals

Negotiation

B2B sales

Account management

Presentation skills

CRM tools

Tools

Salesforce

CRM tools

Job description

Customer Success Manager Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. This is where you and your skills come in.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

Job Responsibilities

• Has thorough knowledge of the organization’s products/ services.
• Has thorough knowledge of the RingCentral product and administration portal.
• Identifies customer challenges and future needs and recommends the best RingCentral solutions to solve them.
• Manages the end-to-end customer journey post-implementation, focusing on seamless onboarding, continuous education, and renewal execution.
• Provides product training and advises on feature optimization.
• Ensure customers are utilizing the full suite of RingCentral features to maximize the value of their solution.
• Proactively contacts “at‑risk” accounts and implements specialized save‑strategies to protect MRR.
• Develops account‑specific plans for contract renewals.
• Collaborate and engage with partner sellers to ensure great customer experience.
• Updates customer information on Salesforce.com.
• Responsible for meeting/exceeding assigned MRR and activity targets.

To succeed in this role you must have experience in:

• Minimum 2 years of Technology Solution Sales experience (UCaS, CCaS, SaaS and similar industries)
• Churn prevention, contract renewals, and negotiation experience
• B2B sales and sales referral experience
• Account management experience

Desired Qualifications:

• Excellent presentation and communication skills
• Preferably with Administrator portal training experience
• Preferably with experience in using Salesforce and/or other CRM tools

What we offer:

• Comprehensive HMO package (medical and dental)
• Personal Time Off Leaves
• Quarterly Performance Bonus
• Employee Assistance and Wellness Programs

About RingCentral/Acquire Intelligence

RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey—before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice‑first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers.

Visit ringcentral.com to learn more. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process.

Acquire Intelligence transforms the way companies grow and operate by combining intelligent global outsourcing with AI consulting and implementation to accelerate growth and transform business at scale. We eliminate inefficiencies, automate with intent, and reallocate work to where it performs best. With 9,000 employees across Australia, the Philippines, the Dominican Republic, and the United States, we provide secure and scalable solutions in customer experience, back office, and digital operations. Founded in 2006, Acquire offers flexible delivery models ranging from building Remote Teams to comprehensive outsourcing in both onshore and offshore locations. Our AI division accelerates transformation with automation strategies that deliver guaranteed ROI. All solutions are backed by deep expertise and enterprise grade compliance. At Acquire Intelligence, we are Safe, Flexible, and Innovative. We deliver transformation with intent, impact, and entrepreneurial energy.

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an EEO/AA employer.