Strategic SaaS Customer Success & Adoption Manager

Trends Group Inc.; Makati; On-site; PHP 446,400 - 669,600; Full time

Job summary

A dynamic tech company in Metro Manila is seeking a Customer Success Associate/Manager to promote customer loyalty and ensure successful adoption of subscription services. You will develop trusted advisor relationships, facilitate operational discovery, and monitor user data to enhance customer satisfaction. The ideal candidate has a Bachelor's degree and at least 2 years of experience in B2B environments, with solid knowledge of SaaS platforms and tools. Join us in a highly collaborative environment.

Qualifications

• At least 2 years of experience in B2B environments, preferably in customer success or account management.
• Solid knowledge of SaaS business model and associated tools.

Responsibilities

• Develop trusted advisor relationships with key stakeholders.
• Facilitate discovery activities to assess current operations.
• Monitor usage data and evaluate customer feedback.

Skills

Customer success management

Operational discovery

Usage data analysis

Education

Bachelor’s degree in IT/Computer Science/Business Management

Tools

Salesforce

SAP

O365

Tableau

Job description

A dynamic tech company in Metro Manila is seeking a Customer Success Associate/Manager to promote customer loyalty and ensure successful adoption of subscription services. You will develop trusted advisor relationships, facilitate operational discovery, and monitor user data to enhance customer satisfaction. The ideal candidate has a Bachelor's degree and at least 2 years of experience in B2B environments, with solid knowledge of SaaS platforms and tools. Join us in a highly collaborative environment.