Enterprise SaaS Success Manager - Adoption & Growth

riskonnect, inc.; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Riskonnect, Inc. in the Philippines is seeking a Customer Success Manager to oversee a portfolio of enterprise clients, drive adoption, manage renewals, and spot growth opportunities. You will turn data-driven insights into stronger relationships and help each client maximize value from Riskonnect offerings.

The role requires 5+ years in a customer-facing Enterprise role, proven ability to manage 20-30 enterprise accounts, and strong communication, with comfort coordinating via remote tools.

Qualifications

• 5+ years in a customer-facing role within Enterprise.
• ,

Responsibilities

• Drive adoption and manage renewals for a portfolio of enterprise clients.
• Identify upsell and cross-sell opportunities.
• Collaborate with Account Executives on QBRs and growth strategies.
• Map stakeholders and translate needs into actionable solutions across the organization.
• Track and report outcomes of action plans and adoption initiatives.

Skills

Customer-facing

Enterprise

SaaS

Stakeholder management

Remote collaboration

Customer analytics

Communication skills

Job description

Riskonnect, Inc. in the Philippines is seeking a Customer Success Manager to oversee a portfolio of enterprise clients, drive adoption, manage renewals, and spot growth opportunities. You will turn data-driven insights into stronger relationships and help each client maximize value from Riskonnect offerings.

The role requires 5+ years in a customer-facing Enterprise role, proven ability to manage 20-30 enterprise accounts, and strong communication, with comfort coordinating via remote tools.