SaaS Customer Care & Success Specialist

Cartrack Asia

Makati

On-site

PHP 312,000 - 424,000

Full time

6 days ago

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Job summary

Cartrack Asia in Makati, Philippines, is hiring for an in-house Customer Service role. You will assist customers, explain platform features, and train users to maximize value from Cartrack’s SaaS solutions.

Requirements include a degree or diploma with strong academics, customer service experience, fluency in English and Filipino, and excellent communication. A tech-savvy, energetic, and independent team player is ideal.

Qualifications

Diploma/Bachelors Degree in any field with outstanding academic performance or equivalent industry experience.
Experience in customer service.
Proficient in English and Filipino.
Tech-savvy and computer literate.
Excellent communication and interpersonal skills.
Hands-on and a positive attitude.
Team player with a high level of energy and able to work independently.

Responsibilities

Maintain a positive, empathetic, and professional attitude toward customers.
Explain platform applications and position Cartrack as the technology partner of choice.
Train customers on deriving value from the SaaS platform.
Ensure customer satisfaction and provide professional support.
Acknowledge and resolve customer complaints and keep customers informed.
Respond promptly to inquiries through various channels.
Provide feedback on the efficiency of the customer service process.
Identify opportunities to sell additional Cartrack services or software.