Tech-Savvy Customer Care Specialist

Cartrack

Makati

On-site

PHP 240,000 - 420,000

Full time

6 days ago

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Job summary

Cartrack in the Philippines is seeking a customer-focused professional to join our in-house Customer Service team. You will handle inquiries, explain our SaaS platform, and help customers derive value from our solutions.

The role requires strong English and Filipino, excellent communication, and a proactive, independent mindset. You will work in a tech-driven environment and contribute to high-quality support and customer satisfaction.

Qualifications

Diploma/Bachelors Degree in any field with outstanding academic performance or equivalent industry experience
Experience in customer service.
Proficient in English and Filipino.
Tech-savvy and computer literate.
Excellent communication and interpersonal skills.
Hands-on and a positive attitude.
Team player with a high level of energy and able to work independently.

Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers always.
Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.
Train customers on how to derive the most value from our Software-as-a-Service platform.
Ensure customer satisfaction and provide professional customer support.
Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
Responding promptly to customer inquiries and communicating with customers through various channels.
Providing feedback on the efficiency of the customer service process.
Identify opportunities to sell additional services and or Cartrack software applications to clients.
Compile daily efficiency and productivity reports.