Customer Retention & Care Specialist

Cartrack Asia; Davao City; On-site; PHP 279,000 - 502,000; Full time

Job summary

Cartrack Asia in the Philippines is seeking a Customer Care Specialist to build strong relationships with fleet managers and system users, managing services and driving retention through proactive engagement.

The role requires outbound renewal calls, negotiation with customers, and the ability to meet monthly retention targets. Candidates should be English-proficient, tech-savvy, and able to work independently in a fast-paced environment.

Qualifications

• Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
• Experience in customer service.
• Proficient in English.
• Tech-savvy and computer literate.
• Excellent communication and interpersonal skills.
• Hands-on and a positive attitude.
• Team player with a high level of energy and able to work independently.

Responsibilities

• Build strong relationship with decision makers/fleet managers/system users and manage all services for our customers.
• Perform outbound retention calls to clients whose contract is expiring.
• Developing and implementing aggressive retention strategies based on customer feedback.
• Negotiating with customers to renew contracts and retain business.
• Meet and exceed monthly targets through successful contract retention
• Establish good rapport and trust through proactive engagement
• Identify and implement new strategies for increasing customer satisfaction, loyalty and retentions by going above and beyond expectations
• Listen attentively to the customer’s responses and gather as much information as possible; use this information alongside predefined strategies, to offer the most suitable solution(s) and/or alternative options to retain the client’s business
• Compile daily report

Skills

Customer service experience

English proficiency

Communication skills

Tech-savvy

Independent worker

Education

Diploma or Bachelor’s Degree

Job description

Cartrack Asia in the Philippines is seeking a Customer Care Specialist to build strong relationships with fleet managers and system users, managing services and driving retention through proactive engagement.

The role requires outbound renewal calls, negotiation with customers, and the ability to meet monthly retention targets. Candidates should be English-proficient, tech-savvy, and able to work independently in a fast-paced environment.