Customer Care Representative

VRI Crew; Metro Manila; On-site; PHP 279,000 - 469,000; Full time

Job summary

VRI Crew seeks a customer service specialist to train clients on our SaaS platform and resolve inquiries with professionalism. You will explain application features, encourage usage, and ensure customer satisfaction while maintaining a positive attitude.

On-site role in Poblacion, Makati City. Strong English, teamwork, and a proactive mindset are required to deliver high-quality support and drive efficiency.

Qualifications

• Diploma or Bachelor degree in any field with outstanding academic performance or equivalent industry experience.
• Experience in customer service is required.
• Proficient in English and tech-savvy.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Explain platform applications to customers and enhance Cartrack's position as the technology partner of choice.
• Train customers on how to derive value from the SaaS platform and ensure customer satisfaction.

Skills

Customer service

English proficiency

Tech-savvy

Team player

Communication skills

Education

Diploma/Bachelor Degree in any field

Job description

Responsibility: Maintaining a positive, empathetic, and professional attitude toward customers always. Explain the different applications on our platform to customers and enhance Cartrack's position as the technology partner of choice.

Train customers on how to derive the most value from our Software-as-a-Service platform. Ensure customer satisfaction and provide professional customer support. Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.

Responding promptly to customer inquiries and communicating with customers through various channels. Providing feedback on the efficiency of the customer service process. Identify opportunities to sell additional services and or Cartrack software applications to clients.

Compile daily efficiency and productivity reports. Requirements: Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience

Experience in customer service Proficient in English Tech-savvy and computer literate

Excellent communication and interpersonal skills Hands-on and a positive attitude Team player with a high level of energy and able to work independently.

Amenable to working a day-shift schedule Willing to report on-site in Poblacion, Makati City