SaaS Customer Care Specialist – Training & Support

Cartrack Philippines; Makati; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Health insurance

Employee recognition and rewards

Government mandated benefits

Job summary

A leading smart mobility SaaS company in Makati is looking for a Customer Care Officer to ensure customer satisfaction and provide professional support. The role requires maintaining a positive attitude, training clients on using the platform, and identifying sales opportunities. Candidates should have a Bachelor's degree, experience in customer service, and be proficient in both English and Filipino. This full-time position offers the chance to work in a collaborative and fast-paced environment.

Qualifications

• Experience in customer service is required.
• Proficient in English and Filipino languages.
• Tech-savvy and computer literate with good communication skills.

Responsibilities

• Maintain positive attitude toward customers.
• Train customers on using the SaaS platform.
• Respond promptly to customer inquiries.
• Identify opportunities to sell additional services.

Skills

Customer service experience

Proficient in English

Proficient in Filipino

Excellent communication skills

Tech-savvy

Education

Diploma/Bachelor's Degree in any field

Job description

A leading smart mobility SaaS company in Makati is looking for a Customer Care Officer to ensure customer satisfaction and provide professional support. The role requires maintaining a positive attitude, training clients on using the platform, and identifying sales opportunities. Candidates should have a Bachelor's degree, experience in customer service, and be proficient in both English and Filipino. This full-time position offers the chance to work in a collaborative and fast-paced environment.