Customer Care Representative

Cartrack Asia; Makati; On-site; PHP 312,000 - 424,000; Full time

Job summary

Cartrack Asia in Makati, Philippines, is hiring for an in-house Customer Service role. You will assist customers, explain platform features, and train users to maximize value from Cartrack’s SaaS solutions.

Requirements include a degree or diploma with strong academics, customer service experience, fluency in English and Filipino, and excellent communication. A tech-savvy, energetic, and independent team player is ideal.

Qualifications

• Diploma/Bachelors Degree in any field with outstanding academic performance or equivalent industry experience.
• Experience in customer service.
• Proficient in English and Filipino.
• Tech-savvy and computer literate.
• Excellent communication and interpersonal skills.
• Hands-on and a positive attitude.
• Team player with a high level of energy and able to work independently.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Explain platform applications and position Cartrack as the technology partner of choice.
• Train customers on deriving value from the SaaS platform.
• Ensure customer satisfaction and provide professional support.
• Acknowledge and resolve customer complaints and keep customers informed.
• Respond promptly to inquiries through various channels.
• Provide feedback on the efficiency of the customer service process.
• Identify opportunities to sell additional Cartrack services or software.

Skills

Customer service

Communication

English language

Filipino language

Teamwork

Independence

Education

Bachelor’s or Diploma degree

Job description

If you’re a customer-focused professional with strong communication skills, confidence in handling customer concerns, and the ability to thrive in a tech-driven environment, we’d love to hear from you!

We have an in-house Customer Service position for you!

Cartrack is one of the largest vehicle telematics companies globally with almost 2.6M active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture.

Appreciate your perusal on our company background prior to the interview. Karooooo

Responsibility:

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.
• Train customers on how to derive the most value from our Software-as-a-Service platform.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
• Responding promptly to customer inquiries and communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process.
• Identify opportunities to sell additional services and or Cartrack software applications to clients.
• Compile daily efficiency and productivity reports.

Requirements:

• Diploma/Bachelors Degree in any field with outstanding academic performance or equivalent industry experience
• Experience in customer service.
• Proficient in English and Filipino.
• Tech-savvy and computer literate.
• Excellent communication and interpersonal skills.
• Hands-on and a positive attitude.
• Team player with a high level of energy and able to work independently.