SaaS Accounts Manager: Onboarding, Adoption & Retention

Network Economic Service Ventures Philippines Inc.; Philippines; On-site; PHP 500,000 - 700,000; Full time

Job summary

Network Economic Service Ventures Philippines Inc. is seeking an Accounts Manager to ensure successful onboarding and retention of customer accounts. The role involves managing client relationships after contract signing and requires strong skills in communication and problem-solving.

The ideal candidate will have at least 3 years of experience in account management, particularly within SaaS or technology sectors. Responsibilities include monitoring account health and providing timely support for customer inquiries.

Qualifications

• 3+ years of experience in Account Management or related role.
• Experience in a SaaS or technology company preferred.
• Ability to manage multiple accounts simultaneously.

Responsibilities

• Lead customer onboarding and implementation of the SaaS platform.
• Manage customer relationships to ensure satisfaction and retention.
• Analyze key performance metrics and prepare reports for management.

Skills

Customer service skills

Communication skills

Organizational skills

Analytical skills

Problem-solving skills

Interpersonal skills

Education

Bachelor’s degree in Business Administration or related field

Tools

CRM systems

Microsoft Office

Google Workspace

Job description

Network Economic Service Ventures Philippines Inc. is seeking an Accounts Manager to ensure successful onboarding and retention of customer accounts. The role involves managing client relationships after contract signing and requires strong skills in communication and problem-solving.

The ideal candidate will have at least 3 years of experience in account management, particularly within SaaS or technology sectors. Responsibilities include monitoring account health and providing timely support for customer inquiries.