Accounts Manager

Network Economic Service Ventures Philippines Inc.; Philippines; On-site; PHP 500,000 - 700,000; Full time

Job summary

Network Economic Service Ventures Philippines Inc. is seeking an Accounts Manager to ensure successful onboarding and retention of customer accounts. The role involves managing client relationships after contract signing and requires strong skills in communication and problem-solving.

The ideal candidate will have at least 3 years of experience in account management, particularly within SaaS or technology sectors. Responsibilities include monitoring account health and providing timely support for customer inquiries.

Qualifications

• 3+ years of experience in Account Management or related role.
• Experience in a SaaS or technology company preferred.
• Ability to manage multiple accounts simultaneously.

Responsibilities

• Lead customer onboarding and implementation of the SaaS platform.
• Manage customer relationships to ensure satisfaction and retention.
• Analyze key performance metrics and prepare reports for management.

Skills

Customer service skills

Communication skills

Organizational skills

Analytical skills

Problem-solving skills

Interpersonal skills

Education

Bachelor’s degree in Business Administration or related field

Tools

CRM systems

Microsoft Office

Google Workspace

Job description

Network Economic Service Ventures Philippines, Inc.

Posted on 06/22/2026

Responsibilities

Job Summary

The Accounts Manager is responsible for ensuring the successful onboarding, retention, and overall satisfaction of assigned customer accounts. This role serves as the primary point of contact for clients after contract signing, coordinating with internal teams to ensure smooth implementation, issue resolution, software customization, and billing support. The Accounts Manager is also responsible for monitoring account health, reducing customer churn, and tracking performance metrics related to account management activities.

Key Responsibilities

Customer Onboarding & Account Management

• Lead and manage the onboarding process for new customers, ensuring timely and successful implementation of the SaaS platform.
• Act as the primary relationship manager for assigned accounts and maintain regular communication with customers.
• Monitor customer adoption, engagement, and overall account health.
• Conduct periodic account reviews and identify opportunities to improve customer satisfaction and product utilization.

Customer Retention & Churn Management

• Develop and execute strategies to improve customer retention and minimize account churn.
• Identify at‑risk accounts and proactively implement recovery or retention plans.
• Gather customer feedback and collaborate with internal teams to address concerns and improve customer experience.
• Track, manage, and coordinate the resolution of customer‑reported issues and requests.
• Ensure timely follow‑up and communication with customers regarding issue status and resolution.
• Escalate critical concerns when necessary and drive issues to completion.

Technical & Customization Coordination

• Coordinate with the Technical Operations team regarding system issues, enhancements, integrations, and software customizations.
• Gather, document, and validate customer requirements for customization requests.
• Monitor the progress of customization projects and ensure customer expectations are properly managed.

Performance Monitoring & Reporting

• Track and analyze key account management and onboarding metrics.
• Monitor Account Executive performance indicators related to onboarding completion, customer adoption, retention, and customer satisfaction.
• Prepare periodic reports and recommendations for management.
• Coordinate with the Billing and Finance teams regarding customer invoices, billing concerns, and payment‑related inquiries.
• Ensure customer account information is accurate and up to date.
• Assist in account renewals, contract updates, and related administrative activities.

Qualifications

Education

• Bachelor’s degree in Business Administration, Marketing, Information Technology, Management, or a related field.

Experience

• At least 3 years of experience in Account Management, Customer Success, Client Services, Project Management, or a related role.
• Experience in a SaaS, software, technology, or business solutions company is preferred.
• Proven experience managing customer onboarding and long‑term client relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong customer service and relationship management abilities.
• Strong organizational and project coordination skills.
• Ability to manage multiple accounts and priorities simultaneously.
• Analytical mindset with experience tracking and interpreting performance metrics.
• Strong problem‑solving and conflict‑resolution skills.
• Ability to coordinate effectively with technical and non‑technical teams.
• Proficient in Microsoft Office, Google Workspace, CRM systems, and ticketing platforms.

Preferred Qualifications

• Experience with customer success, account retention, or churn reduction initiatives.
• Familiarity with software implementation, SaaS onboarding, and business process automation solutions.
• Experience working with cross‑functional teams including Technical Operations, Support, Sales, and Finance departments.