SA3 (sp) - Inbound Customer Support - 22.01

Magellan Solutions; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

Magellan Solutions is seeking an Inbound Customer Support agent for its SA3 program in travel. You will handle calls, assist with bookings, rescheduling, cancellations, and may process credit card payments.

Strong verbal and written English required; cruise line experience is highly valued. Candidates with 2+ years in travel LOB and familiarity with Sabre, Amadeus, or supporting cruise brands will fit best.

Qualifications

• Experience in travel-related LOB preferred (2+ years).
• Ability to handle calls with English verbal & written proficiency.
• Navigate multiple tools to provide accurate resolutions.
• Cruise line customer support experience preferred (booking/rescheduling/cancellations).

Responsibilities

• Handle inbound customer support for travel bookings and issues.
• Assist with booking, rebooking, cancellations and complaints.
• Possible credit card processing.
• Reschedule bookings when required.

Skills

Good communication

Travel BPO experience

Cruise line support

English proficiency

Seasoned agents

Tools

Sabre

Amadeus

Holland

Norwegian

Cruising Power

Job description

About the job SA3 (sp) - Inbound Customer Support - 22.01

BASIC FUNCTIONS:

Agents will do the following:

• Customer Support
• Booking and Reservations Rescheduling
• Cancellations and complaints.
• Possible credit card processing

KEY RESULT AREAS:

• Campaign Specific KPIs - TBD

COMPETENCIES NEEDED:

• Good Communication skills (minimal to neutral accent).
• Can handle calls, with good command of the English Language Verbally and Written Has Experience in the BPO Travel & Tours related LOB
• Will need to have high level of comprehension and critical thinking. Agents will use multiple tools and will need to be able to effectively navigate to provide accurate resolution.

QUALIFICATIONS:

• Can hold a conversation, knows how to ask questions.
• Seasoned agents are ideal. The preference are agents with at least 2 years of experience on Travel related LOB.
• Experience in using any of the ff platforms: - Sabre - Amadeus - Holland - Norwegian - Cruising Power
• Priority is to have cruise line customer support experience. Booking, rebooking, cancellations etc. The m ore agents have cruise line experience the better.