Customer Service Agent

Callhounds Global BPO; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

Incentives

Job summary

Callhounds Global BPO is seeking a Cruise Booking Specialist in Quezon City, Philippines. This role involves delivering world-class cruise booking assistance, managing reservations, and providing customer support. Candidates should possess 1-2 years of experience in a travel account or cruise booking role, alongside excellent English communication and strong customer service skills. Knowledge of booking systems such as Amadeus or Sabre is advantageous. The position offers performance bonuses and incentives.

Qualifications

• 1–2 years of experience in a travel account or cruise booking role.
• Strong knowledge of cruise itineraries and travel regulations is advantageous.
• Excellent English communication skills, both verbal and written.

Responsibilities

• Manage cruise reservations and payment processing.
• Provide travel advice, promotions, and special offers.
• Respond to inquiries via phone, email, or chat.
• Collaborate with cruise lines and travel partners.
• Track and report booking trends and client feedback.

Skills

Travel account experience

English communication

Sales and upselling

Customer service skills

Knowledge of cruise products

Tools

Amadeus

Sabre

Job description

Job Description

Deliver world-class cruise booking assistance, from itinerary creation to customer support, in a fast-paced BPO environment.

Employee Recognition and Rewards

Performance Bonus, Incentives

Responsibilities

• Manage cruise reservations and payment processing.
• Provide travel advice, promotions, and special offers.
• Respond to inquiries via phone, email, or chat.
• Collaborate with cruise lines and travel partners.
• Track and report booking trends and client feedback.

Qualifications

• At least 1–2 years experience in a travel account or cruise booking role (BPO or travel agency).
• Knowledge of cruise products, itineraries, and travel regulations is an advantage.
• Excellent English communication skills (verbal and written).
• Strong sales, upselling, and customer service skills.
• Proficient in using booking systems (e.g., Amadeus, Sabre, or equivalent).