Sales Support

BeepXtra Philippines, Inc.; Philippines; On-site; PHP 268,000 - 402,000; Full time

Job summary

BeepXtra Philippines, Inc. seeks a customer service representative to handle inbound and outbound calls from offices and travel agents, and to manage emails, providing thorough support and addressing inquiries. You will leverage GDS systems and assist with related tasks.

The role requires fluent English, travel/hospitality experience, and proficiency in MS Office and CRM tools. Spanish language skills and willingness to work night shifts are valued assets.

Qualifications

• Excellent written and spoken English.
• Experience in Sales or Customer Service preferably in Travel/Hospitality industry.
• Working knowledge in MS Office, Outlook & CRM tools.
• Good organizational skills, multitask and capable of working in a fast-paced environment with shifting priorities.
• Works well with the team and with sound work ethics.
• Willing to work on Night Shift.
• Can speak and write in Spanish.

Responsibilities

• Handles inbound/outbound calls and inquiries from offices and agents.
• Handles incoming & outgoing emails.
• Provides comprehensive support and assistance to agents by addressing their queries.
• Proficient in Global Distribution Systems (GDS) and responsible for managing and supporting all GDS-related tasks.
• Performs other tasks and special projects as may be assigned.

Skills

English fluency

Travel/customer service experience

GDS proficiency

MS Office

CRM tools

Teamwork

Night shift

Spanish language

Tools

MS Office

CRM tools

Outlook

Job description

About Us

Discover's network has been built over more than 30 years. Discover the World is the leader in global travel services and distribution. The top brands in the travel industry, trust Discover to perform sales, marketing, business processing and distribution needs for them across the globe.

About Us

Discover's network has been built over more than 30 years. Discover the World is the leader in global travel services and distribution. The top brands in the travel industry, trust Discover to perform sales, marketing, business processing and distribution needs for them across the globe.

And why do they trust their brand with us? People, Quality, Integrity and Delivery and a true global network they can rely on.

Discover remains the dominant innovator for the travel industry at the cutting edge of helping travel companies grow beyond their network, resources and core competencies. We help bridge the gap to reach across cultures, economies, languages, currencies and complex business practices to maximize our client's investment and revenue returns. Our reputation is earned every day. While others may promise the world, we deliver it.

Job Description

• Handles inbound/outbound calls and inquiries from offices and agents.
• Handles incoming & outgoing emails.
• Provides comprehensive support and assistance to agents by addressing their queries.
• Proficient in Global Distribution Systems (GDS) and responsible for managing and supporting all GDS-related tasks.
• Performs other tasks and special projects as may be assigned.

Job Qualifications

• Excellent written and spoken English.
• Experience in Sales or Customer Service preferably in Travel/Hospitality industry.
• Working knowledge in MS Office, Outlook & CRM tools.
• Good organizational skills, able to multitask and capable of working in a fast-paced environment with shifting priorities.
• Works well with the team and with sound work ethics.
• Willing to work on Night Shift.
• Can speak and write in Spanish.