SA3 - Inbound Customer Support - 22.02

Magellan Solutions; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Magellan Solutions in the Philippines seeks an inbound customer support agent for cruise line travel accounts. You will handle bookings, rescheduling, cancellations, and basic credit card processing, delivering clear, courteous service to callers and online inquiries.

Ideal candidates have at least two years in travel-related BPO, strong English communication, and the ability to navigate multiple tools to resolve issues accurately.

Qualifications

• Can hold a conversation and ask clarifying questions.
• Preference for agents with at least 2 years of experience in travel-related LOB.
• Experience using Sabre, Amadeus, or Cruise-line platforms.
• Booking, rebooking, cancellations and related support experience.

Responsibilities

• Provide inbound customer support for travel bookings.
• Handle bookings, rescheduling and cancellations.
• Process basic credit card transactions when required.

Skills

Good communication

English proficiency

Travel BPO

Multitasking

Tools

Sabre

Amadeus

Cruising Power

Job description

About the job SA3 - Inbound Customer Support - 22.02

BASIC FUNCTIONS:

• Agents will do the following:
• Customer Support
• Booking and Reservations Rescheduling
• Cancellations and complaints.
• Possible credit card processing

KEY RESULT AREAS:

• Campaign Specific KPIs - TBD

COMPETENCIES NEEDED:

• Good Communication skills (minimal to neutral accent).
• Can handle calls, with good command of the
• English Language Verbally and Written
• Has Experience in the BPO Travel & Tours related LOB
• Will need to have high level of comprehension and critical thinking. Agents will use multiple tools and will need to be able to effectively navigate to provide accurate resolution.

QUALIFICATIONS:

• Can hold a conversation, knows how to ask questions.
• Seasoned agents are ideal. The preference are agents with at least 2 years of experience on Travel related LOB.
• Experience in using any of the ff platforms: - Sabre -
• Amadeus - Holland - Norwegian - Cruising Power
• Priority is to have cruise line customer support experience. Booking, rebooking, cancellations etc. The more agents have cruise line experience the better.