RTS & Claims Operations Lead

SPX PHILIPPINES INC.; Calamba; On-site; PHP 360,000 - 540,000; Full time

Job summary

SPX Philippines Inc. is seeking a results-driven Logistics Supervisor to manage the Return to Shipper/ Seller (RTS) process from end to end. You will ensure RTS parcels are dispatched according to SOPs and KPIs, and collaborate with claims, SOC Ops, Middle Mile, and Fleet Management for timely dispatch.

Responsibilities include developing strategies, assessing manpower needs, and guiding the RTS/Claims team to sustain performance and growth through training and process improvements.

Qualifications

• Must be a detail-oriented candidate with strong data management skills.
• Bachelor's degree in Industrial/Management Engineering or related field.
• With at least two 5-8 years of relevant experience in warehousing, e-commerce, logistics, or related fields.
• Highly knowledgeable in RTS and Claims process.
• Knowledgeable in using process improvement tools.
• Knowledgeable in MS Office and Google Applications.
• With good interpersonal and communication skills.
• Willing to be assigned in Meycauayan, Bulacan.

Responsibilities

• Manage overall Return to shipper/seller process.
• Ensure that all RTS parcels are dispatched according to the given SOP and KPIs.
• Collaborate with the claims team to manage past-due items and ensure minimal claims on RTS.
• Work closely with the SOC Ops team, Middle Mile, and Fleet Management on the timely dispatch of of parcels.
• Participate in the development and implementationprocess strategies and tactical execution.
• Assess manpower needs and work will support team for proper allocation.
• Provide guidance to the RTS/Claims team, evaluate team’s performance and provide necessary training to continuous growth.

Skills

Data management

Attention to detail

Interpersonal communication

Process improvement

Education

Bachelor's degree in Industrial/Management Engineering or related field

Tools

MS Office

Google Workspace

Job description

SPX Philippines Inc. is seeking a results-driven Logistics Supervisor to manage the Return to Shipper/ Seller (RTS) process from end to end. You will ensure RTS parcels are dispatched according to SOPs and KPIs, and collaborate with claims, SOC Ops, Middle Mile, and Fleet Management for timely dispatch.

Responsibilities include developing strategies, assessing manpower needs, and guiding the RTS/Claims team to sustain performance and growth through training and process improvements.