Cache Recovery Shift Lead - Operations SPX Express Sorting Center Mandaue

SPX Express; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

SPX Express in Manila is seeking a detail-oriented RTS Operations specialist to manage end-to-end Return to Seller processes. You will coordinate with internal teams and vendors, perform root-cause analyses, and drive data-driven improvements across the RTS, claims, QA, and documentation workflow.

The role emphasizes process optimization, adherence to SOPs, and cross-functional collaboration. Candidates should have 5–8 years in warehousing/logistics and a degree in Industrial/Management

Qualifications

• Bachelor’s degree in Industrial/Management Engineering or related field.
• 5–8 years of relevant experience in warehousing, e-commerce, logistics.
• Detail-oriented with strong data management and RTS/claims knowledge.
• Proficient in MS Office and Google Applications.
• Good interpersonal and communication skills.

Responsibilities

• Manage end-to-end RTS operations, coordinating with internal stakeholders and vendors.
• Oversee handling of returned products from initiation to resolution per SOPs.
• Perform root cause analyses for returned items and drive corrective actions.
• Maintain and monitor data related to returned items and trends.
• Ensure quality assurance measures in RTS operations and enforce SOPs.
• Oversee claims resolution from initiation to final settlement in collaboration with teams/Vendors.
• Identify and implement opportunities to improve RTS processes and overall efficiency.
• Maintain accurate documentation of RTS operations, solutions implemented, and claims resolution.
• Prepare and distribute regular reports on operational performance and key metrics.

Skills

Root Cause Analysis

Data Analytics

Process Improvement

MS Office

Google Applications

Interpersonal Skills

Attention to Detail

Education

Bachelor's degree in Industrial/Management Engineering or related field

Tools

MS Office

Google Applications

Data Analytics Tools

Job description

Job Description:

Job Description

Return to Seller (RTS) Operations

• Manage end-to-end operations of the Return to Seller process, ensuring seamless coordination with internal stakeholders and vendors.
• Oversee the efficient handling of returned products, from initiation to resolution, adhering to established protocols and timelines.

Root Cause Analysis

• Conduct in-depth root cause analyses for returned items to identify systemic issues.
• Collaborate with cross-functional teams to implement corrective actions and process improvements.

Data Management

• Utilize data analytics tools to collect, analyze, and interpret data related to returned items.
• Develop and maintain comprehensive databases to track return trends and support decision-making processes.

Quality Assurance

• Implement and monitor quality assurance measures in RTS operations to ensure compliance with standards.
• Establish and enforce SOPs to enhance the accuracy and effectiveness of return processing.
• Oversee the resolution of claims associated with returned items, managing the process from claim initiation to final settlement.
• Collaborate with internal teams and vendors to reach fair and timely resolutions.

Operational Efficiency

• Identify opportunities for operational improvements within the RTS process and implement efficiency measures.
• Streamline workflows and procedures to minimize processing time and enhance overall operational effectiveness.

Solutions Operations

• Analyze operational challenges within the organization and propose solutions to enhance efficiency.
• Collaborate with cross-functional teams to implement operational improvements and monitor their effectiveness.

Documentation

• Maintain accurate and organized documentation of RTS operations, solutions implemented, and claims resolution.
• Prepare and distribute regular reports on operational performance and key metrics.

Requirements

• Must be a Bachelors degree graduate of Industrial/Management Engineering or any related field
• With at least two 5-8 years relevant experience in warehousing, e-commerce, logistics or related fields
• Must be keen to details and data management
• Highly knowledgeable in RTS and Claims process
• Knowledgeable in using process improvement tools
• Knowledgeable in MS Office and Google Applications
• With good interpersonal and communication skills
• Willing to be assigned in Mandaue, Cebu

Requirements: