Royal Service Agent

Fairmont Hotels & Resorts; Makati; On-site; PHP 279,000 - 424,000; Full time

Job summary

Fairmont Hotels & Resorts in Makati seeks a guest services professional to handle external and internal calls, assist guests with requests, and promote hotel services.

The ideal candidate has a hospitality degree, at least one year in a luxury hotel, strong communication, and familiarity with Microsoft Office; Opera is a plus.

Qualifications

• Graduate of a degree in Hospitality Management or any related field.
• Minimum of one (1) year related experience in a similar capacity in a luxury hotel.
• Strong written and oral communication skills with keen sense for details.
• Experience with Microsoft Office applications and Opera is an advantage.

Responsibilities

• Process external and internal calls; assist guests and provide information on hotel services.
• Maintain royal service system; log guest concerns for follow-up with departments.
• Handle hotel mailboxes and emails; track guest requests, trace call logs, and monitor supplies.

Skills

Communication skills

Attention to detail

Microsoft Office

Opera PMS

Education

Bachelor's degree in Hospitality Management

Tools

Microsoft Office

Opera PMS

Job description

Company Description

Raffles and Fairmont Makati offer a refined blend of heritage, luxury, and contemporary elegance in the heart of Manila’s financial and commercial district. With world-class hospitality and exceptional service, both hotels create an atmosphere of sophistication and comfort, making them premier destinations for business and leisure travelers alike.

Together, they feature 312 exquisitely designed accommodations, including 32 exclusive suites at Raffles Makati and 280 elegantly appointed rooms and suites at Fairmont Makati, complemented by exceptional dining experiences, luxurious spa treatments, and modern business facilities.

At Raffles Makati, guests enjoy an intimate retreat enriched by legendary Raffles Butlers, a deep connection to art, literature, and culture, and an ambiance of timeless refinement. Meanwhile, a sophisticated urban sanctuary awaits guests at Fairmont Makati, where they can experience skyline views, seamless luxury, and effortless modern indulgence in a world-class setting.

Job Description

• Processes external and internal calls, such as handling and communicating guest requests, provides information on hotel services, promotes internal outlets, and handles telephone system and equipment challenges.
• Maintains and monitors the royal service system, logs guest concerns to ensure proper follow-up with concerned departments, and provides guests with in-room communication tools.
• Handles the hotels' common mailboxes and emails, handles emergency calls, maintains accurate records of internal and external guest requests, traces and monitors call logs, and handles monitoring and tracking of supplies.

Qualifications

• Graduate of a degree in Hospitality Management or any related field.
• Minimum of one (1) year related experience in a similar capacity in a luxury hotel.
• Strong written and oral communication skills with keen sense for details.
• Experience with Microsoft Office applications and Opera is an advantage.