Roadside Assistance Specialist

Magellan Solutions Outsourcing Inc.; Mandaluyong; Sur place; PHP 320 000 - 520 000; Plein temps

Avantages offerts par ce poste

Night Differential

Annual Appraisal (Performance Based)

Retirement Benefit

Educational Benefit

Leave Credits (Convertible to cash)

HMO + 1 free dependent

P2P Shuttle Service

Subsidized Staff House

Engagement Activities

Résumé du poste

Magellan Solutions Outsourcing Inc. is seeking a Roadside Assistance Specialist to provide customer support, coordinate dispatches, and handle back-office tasks related to roadside rescue, towing, and vehicle assistance.

You will communicate with customers and service providers, monitor requests, and ensure timely updates. The role emphasizes empathy, active listening, multitasking, and tech-savvy use of multiple systems.

Qualifications

• At least 2 years of Customer Service experience.
• Experience in dispatching, logistics, roadside assistance, towing, or service coordination is preferred but not required.
• Excellent verbal and written communication skills.
• Strong active listening and empathy.
• Ability to multitask and manage multiple customer cases.
• Tech-savvy and comfortable using multiple systems and applications.
• Strong problem-solving and attention-to-detail skills.

Responsabilités

• Handle customer inquiries and requests for roadside assistance and emergency vehicle services.
• Dispatch and coordinate with in-network and out-of-network roadside service providers.
• Monitor service requests and follow up on delayed or failed dispatches.
• Reassign cases and coordinate alternative providers when needed.
• Manage customer communications and case documentation using internal systems.
• Manage low-volume, non-voice back-office tasks during downtime

Connaissances

Customer service

Communication

Active listening

Empathy

Multitasking

Detail-oriented

Tech-savvy

Description du poste

We are hiring a Roadside Assistance Specialist to provide customer support, coordinate roadside assistance dispatches, and handle claims and back-office tasks. The role involves assisting customers in need of roadside rescue, towing, vehicle assistance, and emergency roadside services while coordinating with service providers.

Key Responsibilities

• Handle customer inquiries and requests for roadside assistance and emergency vehicle services.

• Dispatch and coordinate with in-network and out-of-network roadside service providers.

• Monitor service requests and follow up on delayed or failed dispatches.

• Reassign cases and coordinate alternative providers when needed.

• Manage customer communications and case documentation using internal systems.

• Manage low-volume, non-voice back-office tasks during downtime

Qualifications

• At least 2 years of Customer Service experience.

• Experience in dispatching, logistics, roadside assistance, towing, or service coordination is preferred but not required.

• Excellent verbal and written communication skills.

• Strong active listening and empathy.

• Ability to multitask and manage multiple customer cases.

• Tech-savvy and comfortable using multiple systems and applications.

• Strong problem-solving and attention-to-detail skills.

Benefits

• Night Differential

• Annual Appraisal (Performance Based)

• Retirement Benefit

• Educational Benefit

• Leave Credits (Convertible to cash)

• HMO + 1 free dependent

• P2P Shuttle Service

• Subsidized Staff House

• Engagement Activities