Remote Roadside Dispatcher: Fast-Paced Customer Support

Global Pacific Support; Philippines; On-site; PHP 1,845,018 - 2,460,024; Full time

Job summary

Global Pacific Support is looking for an Agent Dispatcher to coordinate emergency roadside services and towing operations. The role involves answering service calls, dispatching technicians, and ensuring a stellar customer experience. The ideal candidate has strong communication skills and the ability to multitask in a fast-paced environment.

This position is 100% remote and offers training for those new to the towing or roadside assistance field. Interested candidates should email their resume and a short introduction video.

Qualifications

• Customer service experience is required, preferably in a call center or dispatch environment.
• Strong communication skills, both verbal and written.
• Comfortable using computers and dispatch software.

Responsibilities

• Answer incoming calls from customers and partners.
• Dispatch roadside technicians and tow truck drivers.
• Provide consistent and professional customer service.

Skills

Customer service experience

Strong communication skills

Problem-solving mindset

Organizational skills

Ability to multitask

Tools

Dispatch software

GPS tracking tools

Job description

Global Pacific Support is looking for an Agent Dispatcher to coordinate emergency roadside services and towing operations. The role involves answering service calls, dispatching technicians, and ensuring a stellar customer experience. The ideal candidate has strong communication skills and the ability to multitask in a fast-paced environment.

This position is 100% remote and offers training for those new to the towing or roadside assistance field. Interested candidates should email their resume and a short introduction video.