Customer Service Associate

Pacifico Assistance Corporation; Makati; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

Competitive salary and allowances

Collaborative and supportive work环境

Job summary

Pacifico Assistance Corporation invites applications for a Customer Service Associate responsible for handling calls related to medical and technical assistance, coordinating with local and international providers, and ensuring timely case updates.

The role requires strong communication, computer skills, and the ability to work under pressure in a shifting schedule. Fresh graduates and experienced call center staff are welcome to apply.

Qualifications

• Graduate of any 4-year course.
• Excellent verbal and written communication skills.
• Previous call center experience preferred (1 year).
• Proficient computer skills.
• Strong reliability, maturity and ability to work under pressure.
• Willing to work on shifting schedule.
• Empathy and active listening.
• Able to handle difficult customers professionally.

Responsibilities

• Receives and attends calls in the Call Center for cases (emergency medical or technical) and inquiries from local clients, expatriates and travelers.
• Communicates and coordinates with local and international network of providers for necessary assistance.
• Ensures immediate and continuous coordination and updating of cases with client, providers and travelers.
• Coordinates with the client and providers for approval and update of LOA/LOG and verification of coverage.
• Responsible for issuance of LOG to providers upon LOA receipt from client companies.
• Alerts supervisor for problems encountered or foreseen during handling cases.

Skills

Verbal communication

Written communication

Call handling

Proficient computer skills

Ability to work under pressure

Education

4-year degree

Job description

As a Customer Service Associate at Pacifico Assistance Corporation, you will play a vital role in providing efficient and effective assistance service to clients regarding technical, emergency medical matters and other services and coordinates with various network of providers and client companies.

Duties and Responsibilities:

• Receives and attends immediately to calls in the Call Center for any cases whether emergency medical or technical assistance and inquiries from local clients, expatriates and travelers around the world

• Communicates and coordinates with local and international network of providers for necessary assistance

• Assures immediate and continuous coordination and updating of cases with client, providers and travelers

• Coordinates with the client, providers for approval and update of cases for the issuance of Letter of Authority (LOA) and Letter of Guarantee (LOG) and verification of coverage

• Is responsible for the issuance of LOG to providers upon receipt of LOA from client companies

• Alerts immediate superior for any problems encountered and problems foreseen during handling cases

Job Requirements:

• Graduate of any 4-year course

• Excellent verbal and written communication skills

• Previous experience in a call centerwith at least one (1) year work experience

• Proficient computer skills

• Hardworking, mature, and reliable

• Can work under pressure

• Willing to work on a shifting schedule

• Strong active listening, empathy, and call-handling etiquette with and problem-solving abilities.

• Ability to handle difficult customers professionally

• With technical background handling automotive

• Fresh graduates and undergraduates are welcome to apply

What we offer

• Competitive salary, allowances and company benefits

• Collaborative and supportive work environment

About us

Pacifico Assistance is the pioneer in roadside assistance in the Philippines and is the chosen provider of most major non-life insurance companies. The Company's superior quality and service reliability have been successfully tested in both normal and challenging times, such as natural calamities and disasters. The Company's reputation remains undisputed when it comes to roadside assistance service

Pacifico Assistance operates a 24-hour Call Center, which is equipped with a fully integrated computer, telephony, mapping, database and management systems. The Call Center is manned by professional Assistance Coordinators who have undergone rigid training for months on technical skills, telephone courtesy and customer service, following ISO Certified training standards. It has established an expansive network of service providers of tow trucks, major hospitals and clinics, doctors, air and ground ambulances, including hotels, covering almost the entire Philippines