Customer Service Representative

TerraBarn Inc.; Cebu City; On-site; PHP 200,880 - 267,840; Full time

Job summary

TerraBarn Inc. in Cebu IT Park, Cebu City, Philippines, is hiring for an Insurance Health & Wellness role focused on roadside assistance.

You will handle inbound customer calls, coordinate dispatch with providers, and ensure timely, accurate information to customers. The ideal candidate has 6 months of BPO or customer service experience, strong problem-solving and multitasking skills, and willingness to work shifting schedules including weekends and holidays.

Qualifications

• College level or undergraduate education is welcome.
• At least 6 months of BPO or customer service experience preferred.
• Strong problem-solving and multitasking abilities.
• Willing to work shifting schedule, including weekends and holidays.
• Experience in roadside assistance, insurance, travel, or emergency support is a plus.

Responsibilities

• Handle inbound calls from customers requesting roadside assistance.
• Coordinate with service providers to dispatch the appropriate roadside support.
• Provide timely updates and accurate information to customers.
• Resolve customer concerns with professionalism and empathy.
• Document customer interactions and service requests accurately.

Skills

Problem-solving

Multitasking

Customer service

Education

College level or undergraduate

Job description

Insurance Health & Wellness

HMO

Join a leading company in the Business Process Outsourcing (BPO) / Customer Experience (CX) Industryand help customers when they need roadside assistance the most!

• Handle inbound calls from customers requesting roadside assistance.


• Coordinate with service providers to dispatch the appropriate roadside support.


• Provide timely updates and accurate information to customers.


• Resolve customer concerns with professionalism and empathy.


• Document customer interactions and service requests accurately.

Qualifications:

• College Level or Undergraduate (College graduates are also welcome to apply.)


• At least 6 months of BPO or Customer Service experienceis preferred.


• Strong problem-solving and multitasking abilities.


• Willing to work on a shifting schedule, including weekends and holidays.


• Experience in roadside assistance, insurance, travel, or emergency support is an advantage.

Working Location

Cebu IT Park. Cebu IT Park, Brgy Apas, Cebu City, 6000 Cebu, Philippines