Agent for Towing and Roadside

Genius Agency AI; Philippines; Remote; PHP 179,000 - 290,000; Full time

Benefits offered by this job

100% remote job

Non-toxic environment

Growth potential

Job summary

Global Pacific Support is seeking skilled agents for towing and roadside assistance to join our team. You will serve as the primary point of contact for customers in need of roadside support, ensuring timely and efficient coordination of services.

Ideal candidates should have strong communication, the ability to work under pressure, and excellent problem-solving and multitasking abilities. This is a 100% remote role with growth potential.

Qualifications

• Proven experience in customer service (BPO preferred).
• Excellent communication and active listening skills.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Reliable internet connection and quiet home workspace.
• Proficient with computers, VoIP systems and web tools.
• Willing to work flexible schedules including weekends/holidays.
• Good written and spoken English; own PC/laptop with updated OS and headset.

Responsibilities

• Serve as the primary contact for customers needing roadside assistance.
• Coordinate services in a timely and efficient manner.
• Provide clear information and support to customers and field teams.

Skills

Customer service

Communication

Active listening

Multitasking

Problem-solving

English proficiency

Tools

VoIP systems

Web-based tools

Computer use

Headset

Job description

Global Pacific Support is looking for skilled Agents for Towing and Roadside Assistance to join our team. In this role, you will serve as the primary point of contact for customers in need of roadside support, ensuring timely and efficient coordination of services. Ideal candidates should have strong communication skills, the ability to work under pressure, and excellent problem-solving and multitasking abilities.

Requirements

• Proven experience in customer service, preferably in a BPO setting; background in towing and roadside assistance is an advantage.
• Excellent communication and active listening skills.
• Ability to multitask and perform efficiently in a fast-paced, high-pressure environment.
• Strong problem-solving and decision-making abilities.
• Reliable internet connection and a quiet, distraction-free home workspace.
• Proficient in using computers, VoIP systems, and web-based tools.
• Willingness to work flexible schedules, including weekends and holidays.
• Self-motivated, dependable, and able to work with minimal supervision.
• Good command of both written and spoken English.
• Must have a functional PC or laptop with an updated operating system and a working headset.

Benefits

• 100% remote job working in the comforts of your home
• Non-toxic environment
• Growth potential