Remote Emergency Roadside Dispatcher - Customer Focused

Genius Agency Ai; Philippines; Sur place; PHP 279 000 - 469 000; Plein temps

Résumé du poste

Genius Agency AI in the Philippines is seeking an Agent Dispatcher to coordinate emergency roadside services and towing operations. You will receive service calls, dispatch drivers, and track progress to ensure a seamless customer experience.

This fast-paced role requires sharp multitasking, clear communication, and strong problem-solving under pressure. Training will be provided for towing or roadside procedures, and you must be fluent in English with availability for nights and weekends.

Qualifications

• Customer service experience is required, ideally in call center or dispatch environments.
• Strong verbal and written communication skills.
• Ability to stay organized in a high-volume, fast-paced setting.
• Comfortable using computers, dispatch software, and GPS tools.
• Willingness to work nights, weekends, and holidays on a rotating schedule.
• Must be fluent in English.

Responsabilités

• Answer incoming calls and service requests from customers and partners.
• Dispatch roadside technicians and tow drivers efficiently and accurately.
• Provide real-time job status updates to customers and team members.
• Use dispatch software to manage calls, track jobs, and log activity.
• Coordinate routes and schedules based on availability and proximity.
• Maintain clear, calm communication in high-pressure situations.
• Handle emergency requests with urgency and precision.
• Deliver courteous customer service throughout the service cycle.

Connaissances

Customer service

Communication

Organizational skills

Computer literacy

Problem solving

Shift flexibility

Fluent English

Outils

Dispatch software

GPS tracking

Description du poste

Genius Agency AI in the Philippines is seeking an Agent Dispatcher to coordinate emergency roadside services and towing operations. You will receive service calls, dispatch drivers, and track progress to ensure a seamless customer experience.

This fast-paced role requires sharp multitasking, clear communication, and strong problem-solving under pressure. Training will be provided for towing or roadside procedures, and you must be fluent in English with availability for nights and weekends.