Revenue Operations & Commission Collections Lead

JPMorgan Chase & Co.; Taguig; On-site; PHP 600,000 - 950,000; Full time

Job summary

JPMorgan Chase & Co. in Taguig is seeking a Commission Collections Supervisor to lead day‑to‑day collections activities, support invoicing, payment follow‑ups, and reconciliation.

You will guide a small team, coordinate with finance partners, and drive consistent operating routines across monthly cycles. You will develop sturdy reporting, manage dashboards, and ensure accurate metrics while coaching staff on process discipline and governance.

Qualifications

• Experience leading a small operations team and coaching peers.
• Proficiency in invoicing, payments follow‑ups, and billing reconciliations.
• Strong Excel skills and ability to interpret operational reports.

Responsibilities

• Monitor shared inbox and ticketing queue to ensure timely follow‑up.
• Prioritize daily work to meet service levels and deadlines.
• Prepare and send invoices and payment follow‑ups.
• Coordinate with finance to confirm receipts and update cash tracking.
• Provide electronic payment links when requested and document retention.
• Track workflows in a work management tool and push to month‑end close.
• Maintain dashboards and trackers, ensuring required entries are up to date.
• Distribute monthly commission progress and operational metrics to stakeholders.
• Perform monthly reconciliations across systems and highlight discrepancies.
• Lead team routines: performance check‑ins, escalations, planning, year‑end reporting.

Skills

Leadership

Billing & invoicing

Accounts receivable

Team coaching

Reconciliation

Excel proficiency

Dashboard reporting

Attention to detail

Communication

Night shift availability

Tools

Power BI

SharePoint

DocuSign

Ticketing systems

Job description

JPMorgan Chase & Co. in Taguig is seeking a Commission Collections Supervisor to lead day‑to‑day collections activities, support invoicing, payment follow‑ups, and reconciliation.

You will guide a small team, coordinate with finance partners, and drive consistent operating routines across monthly cycles. You will develop sturdy reporting, manage dashboards, and ensure accurate metrics while coaching staff on process discipline and governance.