Finance Operations Team Lead, Commission Collections

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 720,000 - 1,080,000; Full time

Job summary

JPMorgan Chase & Co. in Metro Manila, Philippines, is seeking a Commission Collections Supervisor to lead day-to-day collections, invoicing, payment follow-ups, reconciliation, and reporting.

You will guide a small team, coordinate with finance partners, and drive improvements in visibility and process consistency across monthly cycles. The role requires 4+ years in billing/AR/collections, plus at least 1 year of leadership experience.

Qualifications

• 4+ years in billing, AR, collections, or related operations
• 1+ year leading a team or mentoring teammates
• Experience supervising a small operations team
• Experience invoicing, payment follow-ups, and resolving billing issues
• Strong reconciliation skills and attention to detail
• Proficiency in Excel and ability to read dashboards
• Experience with ticketing/workflow tools and reporting
• Clear written and verbal communication for stakeholder updates
• Strong time management to meet month-end deadlines
• Discretion handling sensitive financial information

Responsibilities

• Monitor shared inbox and ticketing queue for timely follow-up and issue resolution
• Prioritize daily work to maintain service levels and deadlines
• Prepare and send invoices and payment follow-ups
• Coordinate with finance to confirm receipts and update cash tracking
• Provide payment links and ensure proper documentation
• Track workflows and drive completion before month-end close
• Maintain dashboards and trackers in the commission management system
• Run and distribute monthly commission progress and metrics reports
• Perform monthly reconciliations between systems and records
• Elevate discrepancies through defined channels
• Lead team routines: monthly check-ins, escalations, annual scheduling, year-end reporting

Skills

Billing

Accounts receivable

Collections

Commission processing

Team leadership

Excel proficiency

Communication

Tools

Power BI

SharePoint

DocuSign

Ticketing system

Job description

Job Summary

As a Commission Collections Supervisor in the Commission Collections team, you will lead day-to-day collections activities to support timely invoicing, payment follow-up, reconciliation, and accurate reporting. You will guide a small team, coordinate with finance partners, and help maintain consistent operating routines across daily, monthly, and annual cycles. You will also drive issue resolution through ticketing/workflow tools while improving visibility into progress, aging, and performance.

Job Responsibilities

• Monitor and respond to a shared email inbox and ticketing queue to ensure timely follow-up and issue resolution
• Review the day’s calendar and prioritize work and meetings to maintain service levels and deadlines
• Prepare and send invoices and payment follow-ups for assigned accounts, ensuring accuracy and completeness
• Coordinate with finance partners to confirm receipts (e.g., checks and wire transfers) and update daily cash tracking
• Provide electronic payment links through approved tools when requested and ensure proper documentation is retained
• Track assigned workflows (e.g., cooperative marketing and commission requests) in an approved work management tool and drive completion before month-end close
• Ensure the team maintains accurate dashboards and shared trackers, and that required entries are completed in the commission management system prior to close
• Run and distribute monthly commission progress and operational metrics reports to internal stakeholders, highlighting exceptions and trends
• Perform monthly reconciliations between the commission management system, workflow tools, and trackers; elevate discrepancies through defined channels
• Review aging items, drive remediation plans with team members, and document updates and next steps
• Lead team routines including monthly performance check-ins, escalation discussions, annual scheduling planning, and year-end reporting aligned to team goals

Required Qualifications, Capabilities and Skills

• Minimum of 4 years in billing, accounts receivable, collections, commission processing, or a closely related operations function
• Minimum 1 year of experience leading work, mentoring teammates, or serving in a team lead capacity
• Demonstrated experience supervising, coaching, and performance-managing a small operations team
• Experience preparing invoices, following up on payments, and resolving billing/collections exceptions with internal and external stakeholders
• Strong reconciliation skills and attention to detail when matching payments, invoices, and supporting records
• Proficiency in Microsoft Excel and comfort working with operational reports and dashboards
• Experience using a ticketing system and/or workflow management tool to track, prioritize, and document work
• Clear written and verbal communication skills, including the ability to write professional payment follow-ups and summarize status for stakeholders
• Strong time management skills with the ability to execute daily routines while meeting month-end deadlines
• Sound judgment and discretion when handling sensitive financial and customer information
• Continuous improvement mindset with experience standardizing processes and reducing recurring exceptions

Preferred Qualifications, Capabilities and Skills

• Experience supporting commission collections in a service-based environment (e.g., travel, hospitality, or agency operations)
• Experience with business intelligence tools (e.g., Power BI) and creating or maintaining operational metrics
• Familiarity with electronic signature and payment-link platforms (e.g., DocuSign or similar)
• Experience with commission management systems and month-end close support
• Experience collaborating closely with accounts receivable, accounts payable, and analytics partners
• Experience maintaining shared documentation and trackers in a collaboration platform (e.g., SharePoint or similar)
• Experience leading team routines (monthly performance reviews, escalations, and planning calendars) in a structured operating model

Internal Application Eligibility Requirements

You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in the Employment of Relatives and Employees in Personal Relationships Policy.

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm