Revenue and Reservation Manager

ERA Construction Inc.; Makati; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

ERA Construction Inc. is seeking a Revenue and Reservations Manager onsite in Makati to optimize hotel revenue and guest satisfaction by selling the right product at the right price through proper channels.

You will lead the Reservations/Front Office Team, coordinate with sales and operations, and ensure top customer service even under pressure. A diploma in hospitality or related field plus 3 years in revenue or reservations is required.

Qualifications

• Three years' experience in revenue or reservations in a hotel of similar standard.
• Diploma or degree in hospitality or related field.
• Excellent communication in English and Filipino; handles stress well.
• Proficient with standard office software and hotel systems.

Responsibilities

• Maximize hotel revenue and guest satisfaction.
• Oversee Reservations/Front Office team.
• Ensure pricing and distribution align with brand standards.
• Work under pressure in a fast-paced environment.

Skills

Hotel ops

Stress management

Customer relations

Hotel software

MS Office

English & Tagalog

3 years hotel experience

Education

College diploma

Tools

PMS system

Reservation software

Job description

On-site - Makati 3-5 Yrs Exp Diploma Full-time

About the role

A Revenue and Reservations Manager is responsible for maximizing hotel revenue and customer satisfaction by ensuring the right product is sold for the right price to the right customer through the right distribution channel in accordance with the standards of the Hotel brand. This position will also manage the Reservations/Front Office Team.

Key responsibilities

• Maximize hotel revenue and customer satisfaction
• Ensure the right product is sold for the right price to the right customer through the right distribution channel
• Manage the Reservations/Front Office Team

About you

• Thorough knowledge in hotel operations
• Ability to work well in stressful and high pressure situations
• Strong customer and associate relation skills
• Ability to use standard software applications and hotel system
• Three years' experience in same capacity in hotel of the same standard
• College Diploma, with relevant work experience in Revenue, or related professional area
• Good communication skill in Tagalog and English verbal, listening and writing
• Works well under pressure, has initiative, quick learner and organized
• Knowledgeable in Microsoft office