Front Office Manager

One Pacific Place Serviced Residences-CRC Branch; Makati; On-site; PHP 334,800 - 446,400; Full time

Job summary

A prominent serviced residence in Makati is seeking an experienced front office manager to oversee operations. You will manage staff, ensure guest satisfaction, and handle inquiries. The ideal candidate has a diploma in hospitality management, 3-5 years of experience, and strong communication skills. This is a full-time on-site role in a dynamic hospitality environment.

Qualifications

• 3-5 years of relevant experience in front office operations.
• Strong proficiency in customer service and relationship management.

Responsibilities

• Oversee daily front office operations, ensuring efficient guest check-in and check-out procedures.
• Manage and train front office staff, fostering a positive team environment.
• Handle guest inquiries and complaints with professionalism and efficiency.
• Collaborate with other departments to enhance overall guest experience.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Customer Relationship Management

Education

Diploma in Hospitality Management, Tourism or related field

Job description

One Pacific Place Serviced Residences-CRC Branch

On-site - Makati 3-5 Yrs Exp Diploma Full-time

Job Description

• Oversee daily front office operations, ensuring efficient guest check-in and check-out procedures.
• Manage and train front office staff, fostering a positive team environment.
• Handle guest inquiries and complaints with professionalism and efficiency.
• Collaborate with other departments to enhance overall guest experience.
• Educational Qualifications: Diploma in Hospitality Management, Tourism or related field.
• Experience Level: 3-5 years of relevant experience in front office operations.
• Skills and Competencies: Strong interpersonal and communication skills; proficient in customer service and relationship management.
• Responsibilities and Duties: Oversee front desk operations, manage staff, ensure guest satisfaction, and handle inquiries.
• Working Conditions: Hospitality industry, hotel setup with fast-paced environment, may involve flexible hours including weekends.
• Qualities and Traits: Detail-oriented, proactive, and a team player with a positive attitude.

Interpersonal Skills Communication Skills Customer Service Customer Relationship Management