Retail Training & Development Leader

Hammerjack Pty Ltd; Philippines; On-site; PHP 800,000 - 1,400,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Training and Development Manager to design, implement, and manage employee training programs across stores. The role focuses on assessing needs, creating instructional materials, organizing sessions, and evaluating outcomes to improve customer experiences and sales targets.

The position also leads engagement initiatives such as recognition programs, gamification, and team-building activities, with travel to branches as needed.

Qualifications

• Minimum 5 years of experience in training and employee engagement.
• Experience preferably in retail or customer-service oriented industries.
• Willing to travel and conduct branch visits.

Responsibilities

• Design, implement, and manage employee training programs.
• Assess training needs and develop instructional materials.
• Organize training sessions and evaluate program effectiveness.
• Lead engagement initiatives like recognition and team-building activities.
• Track training impact using KPIs.

Skills

Training design

Customer service

Employee engagement

Retail operations

KPI tracking

Education

Bachelor's degree in Psychology or related field

Job description

Hammerjack Pty Ltd is seeking a Training and Development Manager to design, implement, and manage employee training programs across stores. The role focuses on assessing needs, creating instructional materials, organizing sessions, and evaluating outcomes to improve customer experiences and sales targets.

The position also leads engagement initiatives such as recognition programs, gamification, and team-building activities, with travel to branches as needed.