Training and Development Manager

Hammerjack Pty Ltd; Philippines; On-site; PHP 800,000 - 1,400,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Training and Development Manager to design, implement, and manage employee training programs across stores. The role focuses on assessing needs, creating instructional materials, organizing sessions, and evaluating outcomes to improve customer experiences and sales targets.

The position also leads engagement initiatives such as recognition programs, gamification, and team-building activities, with travel to branches as needed.

Qualifications

• Minimum 5 years of experience in training and employee engagement.
• Experience preferably in retail or customer-service oriented industries.
• Willing to travel and conduct branch visits.

Responsibilities

• Design, implement, and manage employee training programs.
• Assess training needs and develop instructional materials.
• Organize training sessions and evaluate program effectiveness.
• Lead engagement initiatives like recognition and team-building activities.
• Track training impact using KPIs.

Skills

Training design

Customer service

Employee engagement

Retail operations

KPI tracking

Education

Bachelor's degree in Psychology or related field

Job description

The Training and Development Manager will be responsible for the design, implementation, and management of employee training programs. This includes assessing training needs, developing instructional materials, organizing training sessions, and evaluating program effectiveness. Empower store employees to deliver outstanding customer experiences and achieve sales targets.

The job includes:

• Develop and deliver training programs on customer service, product knowledge, selling skills, and operational standards.
• Design engaging, interactive learning experiences (classroom, in-store, digital, and blended).
• Lead engagement programs (recognition, gamification, team-building activities) that motivate retail teams and boost morale.
• Organize engagement campaigns tied to training (e.g., selling challenges, customer service recognition programs.
• Track training effectiveness through KPIs.

The job seeks:

• Bachelor's Degree in Psychology, Behavioral Science or other related course
• At least 5 years of work experience in training and employee engagement
• Has track record in the development and conduct of training programs, preferably from the retail and other customer-service oriented industries
• Willing to travel and conduct branch visits