Training and Development Manager

SM Retail; Pasay; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

SM Retail seeks a Training and Development Manager to design, implement, and manage employee training programs across stores in Metro Manila. You will assess needs and develop materials to improve customer service, product knowledge, selling skills, and operational standards.

Responsibilities include creating engaging learning experiences—classroom, in-store, digital and blended—leading engagement campaigns, and tracking training effectiveness through KPIs. Travel to branches is required.

Qualifications

• Bachelor's Degree in Psychology, Behavioral Science or related field.
• At least 5 years of work experience in training and employee engagement.
• Has track record in the development and conduct of training programs, preferably from the retail and other customer-service oriented industries.
• Willing to travel and conduct branch visits.

Responsibilities

• Develop and deliver training programs on customer service, product knowledge, selling skills, and operational standards.
• Design engaging, interactive learning experiences (classroom, in-store, digital, and blended).
• Lead engagement programs (recognition, gamification, team-building activities) that motivate retail teams and boost morale.
• Organize engagement campaigns tied to training (e.g., selling challenges, customer service recognition programs).
• Track training effectiveness through KPIs.

Skills

Training program design

Employee engagement

Customer service

Learning facilitation

Education

Bachelor's degree in Psychology, Behavioral Science or related field

Job description

The Training and Development Manager will be responsible for the design, implementation, and management of employee training programs. This includes assessing training needs, developing instructional materials, organizing training sessions, and evaluating program effectiveness. Empower store employees to deliver outstanding customer experiences and achieve sales targets.

The job includes:

• Develop and deliver training programs on customer service, product knowledge, selling skills, and operational standards.
• Design engaging, interactive learning experiences (classroom, in-store, digital, and blended).
• Lead engagement programs (recognition, gamification, team-building activities) that motivate retail teams and boost morale.
• Organize engagement campaigns tied to training (e.g., selling challenges, customer service recognition programs.
• Track training effectiveness through KPIs.

The job seeks:

• Bachelor's Degree in Psychology, Behavioral Science or other related course
• At least 5 years of work experience in training and employee engagement
• Has track record in the development and conduct of training programs, preferably from the retail and other customer-service oriented industries
• Willing to travel and conduct branch visits