Call Center Training Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

Hammerjack Pty Ltd seeks a dedicated Training Materials Specialist to enhance and produce training content for a call center environment. You will identify training needs with department leaders, develop curricula, and ensure alignment with customer service standards.

You will deliver new hire training classes, facilitate ongoing sessions, and collaborate with QA to address training gaps, while maintaining confidentiality and adherence to Health, Safety, and Quality policies.

Qualifications

• 1+ years of training experience in a call center.
• Experience creating and updating training materials.

Responsibilities

• Identify training needs with department leaders.
• Collaborate to communicate policy and procedure updates for consistency.
• Deliver new hire training classes and prepare materials.
• Facilitate recurrent training sessions and seminars on policy updates.
• Develop and improve training curricula based on business needs.

Skills

Training delivery

Curriculum development

Facilitation

Learning assessment

Education

High school diploma or equivalent

Job description

Hammerjack Pty Ltd seeks a dedicated Training Materials Specialist to enhance and produce training content for a call center environment. You will identify training needs with department leaders, develop curricula, and ensure alignment with customer service standards.

You will deliver new hire training classes, facilitate ongoing sessions, and collaborate with QA to address training gaps, while maintaining confidentiality and adherence to Health, Safety, and Quality policies.