Retail & Tech Customer Support Specialist

TORCH Solutions; Iloilo City; On-site; PHP 240,000 - 360,000; Full time

Job summary

TORCH Solutions in Iloilo City is seeking a dedicated Customer Service Representative for Retail and Technical Accounts to join our growing team. You will be the primary contact for retail and technical account clients, delivering comprehensive support and ensuring outstanding service.

Responsibilities include handling inquiries, guiding product information, processing orders, and maintaining customer records.

Qualifications

• Experience in customer service or call centre operations.
• Strong communication and interpersonal skills.
• Problem-solving mindset and calm handling of inquiries.

Responsibilities

• Handle inbound and outbound customer inquiries via telephone, email, and other channels with professionalism and efficiency.
• Provide technical guidance and support to retail and technical account customers, assisting with product information and service issues.
• Process customer orders, returns, and complaints accurately and timely.

Skills

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Team collaboration

Education

High school diploma

Job description

TORCH Solutions in Iloilo City is seeking a dedicated Customer Service Representative for Retail and Technical Accounts to join our growing team. You will be the primary contact for retail and technical account clients, delivering comprehensive support and ensuring outstanding service.

Responsibilities include handling inquiries, guiding product information, processing orders, and maintaining customer records.