Retail Solutions & Customer Experience Lead

Smart Communications, Inc.; Laguna; Sur place; PHP 180 000 - 280 000; Plein temps

Résumé du poste

Smart Communications, Inc. in Laguna is seeking a proactive frontline sales professional to drive revenue by offering digital solutions, upgrading plans, and promoting value-added services to customers.

You will resolve inquiries, build trust-based relationships, solicit feedback, and handle VIP clients while cross-selling and upselling to expand the customer base and meet targets. The role requires at least 1 year in a sales-related frontline position, a college degree, and on-site work in

Qualifications

• College graduate, preferably in Sales and Marketing, Business Management, or related courses.
• At least 1 year of work experience in a sales-related frontliner role, such as QSR crew or customer service agent.

Responsabilités

• Deliver targets through comprehensive digital solutions to customers.
• Increase revenue by upgrading plans, promoting value-added services, and referrals.
• Ensure first contact resolution and high-quality service by identifying needs and building trust.
• Solicit feedback and maintain relationships, including VIP handling.
• Cross-sell and upsell while acquiring new customers through proactive engagement.
• Observe daily sales/aftersales, cashiering, and inventory processes.

Connaissances

Customer service

Sales

Upselling

Formation

College graduate (Sales/Marketing or related)

Description du poste

Smart Communications, Inc. in Laguna is seeking a proactive frontline sales professional to drive revenue by offering digital solutions, upgrading plans, and promoting value-added services to customers.

You will resolve inquiries, build trust-based relationships, solicit feedback, and handle VIP clients while cross-selling and upselling to expand the customer base and meet targets. The role requires at least 1 year in a sales-related frontline position, a college degree, and on-site work in