Digital Solutions & Retail Sales Lead

Smart Communications, Inc.; Puerto Princesa; On-site; PHP 223,000 - 335,000; Full time

Job summary

Smart Communications, Inc. is seeking a frontliner salesperson responsible for delivering digital solutions to customers in a fast-paced environment. The role focuses on upgrading plans, promoting value-added services, and referrals by accurately assessing customer needs.

The position requires at least 1 year of sales-related experience, preferably in customer service or quick-serve settings, with a goal of achieving target-driven results while maintaining high service standards.

Qualifications

• College graduate, preferably in Sales and Marketing, Business Management, or related courses.
• At least 1 year of work experience in a sales-related frontliner role (e.g., QSR crew or customer service agent).

Responsibilities

• Delivers target through comprehensive digital solutions to customers.
• Increases revenue through upgrading plans, promotion of value-added services, and referrals by assessing customer needs.
• Ensures first contact resolution and quality/customer service standards by identifying needs and providing solutions.
• Proactively solicits customer feedback and maintains relationships, including VIP handling.
• Builds long-term customer relationships and handles inquiries, requests, and complaints, including cross-selling and upselling.

Skills

Customer service

Sales

Upselling

Cross-selling

Education

College degree in Sales/Marketing or Business Management

Job description

Smart Communications, Inc. is seeking a frontliner salesperson responsible for delivering digital solutions to customers in a fast-paced environment. The role focuses on upgrading plans, promoting value-added services, and referrals by accurately assessing customer needs.

The position requires at least 1 year of sales-related experience, preferably in customer service or quick-serve settings, with a goal of achieving target-driven results while maintaining high service standards.