Retail Experience Lead: Elevate Customer Service & Sales

Globe Telecom; Pasig; On-site; PHP 223,000 - 357,000; Full time

Job summary

Globe Telecom is seeking a Retail Specialist for Stores to optimize the performance of retail locations by delivering exceptional customer service, efficient operations, and higher sales. You will oversee daily store activities, implement strategies to improve customer experience, and drive achievement of sales targets.

The role involves assisting walk-in subscribers, conducting product demonstrations, handling cashiering tasks, and ensuring compliance with 5S standards and work schedules while

Qualifications

• Assist walk-in subscribers with concerns and queries.
• Sells all products and services to walk in customers.
• Performs product demonstrations.
• Execute cashiering functions including payments and handling subscriber documents.

Responsibilities

• Assist walk-in subscribers with concerns and queries.
• Sell all products and services to walk-in customers.
• Perform product demonstrations.
• Accept, screen, evaluate and approve documents received from subscribers.
• Deliver timely and efficient customer delivery to achieve targets for the entire team.
• Comply with shift schedules and attendance policy including OT approvals.
• Keep the workplace clean and 5S compliant.
• Execute Iris system policies and procedures (cashiering, payments, stocking allocated by Inventory Custodian).
• Ensure proper monitoring and resolution of after-sales transactions.
• Encode transactions passed to other support groups and to Credit Library.
• Able to function as custodian or cashier as needed.

Job description

Globe Telecom is seeking a Retail Specialist for Stores to optimize the performance of retail locations by delivering exceptional customer service, efficient operations, and higher sales. You will oversee daily store activities, implement strategies to improve customer experience, and drive achievement of sales targets.

The role involves assisting walk-in subscribers, conducting product demonstrations, handling cashiering tasks, and ensuring compliance with 5S standards and work schedules while