Retail & Ecommerce Non-Voice Customer Service Specialist

TalentSync Training and Development; Davao City; On-site; PHP 167,000 - 218,000; Full time

Job summary

TalentSync Training and Development seeks a Customer Service Representative for Retail and Ecommerce (Non-Voice) to handle non-voice support via email, chat, and social media from Davao City. This full-time role emphasizes delivering friendly, professional service and ensuring customer satisfaction.

The ideal candidate has at least 6 months of customer service or data entry experience in a BPO setting and can earn between 15,000 and 19,500 PHP per month.

Qualifications

• Pure non-voice account experience preferred.
• At least 6 months CFE and Data Entry (BPO/NONBPO) background.

Responsibilities

• Respond to customer inquiries via email, live chat, and social media in a timely and professional manner.
• Resolve customer issues and complaints efficiently, ensuring first-contact resolution where possible.
• Process customer orders, returns, and refunds while maintaining accurate records.
• Provide product information and recommendations to assist customers with purchasing decisions.
• Maintain detailed and accurate documentation of customer interactions and outcomes.
• Follow company policies and procedures to ensure consistent service quality.
• Collaborate with other departments to resolve customer concerns and improve service delivery.
• Monitor and maintain appropriate response times to meet departmental service level agreements.
• Contribute to the development of improved customer service processes and solutions.

Skills

Non-voice

Data Entry

Job description

TalentSync Training and Development seeks a Customer Service Representative for Retail and Ecommerce (Non-Voice) to handle non-voice support via email, chat, and social media from Davao City. This full-time role emphasizes delivering friendly, professional service and ensuring customer satisfaction.

The ideal candidate has at least 6 months of customer service or data entry experience in a BPO setting and can earn between 15,000 and 19,500 PHP per month.