Retail Customer Service Representative

Hammerjack Pty Ltd; Taguig; On-site; PHP 268,000 - 402,000; Full time

Job summary

Hammerjack Pty Ltd in Taguig is seeking a Retail Customer Service Representative who will assist customers with inquiries, orders, payments, deliveries, returns, refunds, and account concerns. You will deliver prompt, courteous, and accurate information to ensure a positive shopping experience.

The ideal candidate is on-site at McKinley West, Fort Bonifacio, Taguig, with good English communication skills and prior customer service or BPO exposure. Shifting schedules and holidays are expected.

Qualifications

• Senior High School graduate or equivalent.
• Good English communication skills.
• Customer service or BPO experience is an advantage.
• Basic computer skills and ability to navigate multiple systems.
• Willing to work shifting schedules, weekends, and holidays.
• Willing to work on-site in McKinley West, Fort Bonifacio, Taguig.

Responsibilities

• Handle customer inquiries and concerns professionally.
• Provide accurate information and appropriate solutions.
• Assist with orders, returns, refunds, and product-related concerns.
• Document customer interactions accurately.
• Resolve issues while following company policies and procedures.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Good English communication

Customer focus

Adaptability

Professional demeanor

Education

Senior High School graduate or equivalent

Tools

MS Office

CRM systems

Job description

We are looking for a customer-focused and professional Retail Customer Service Representative to assist customers with inquiries, orders, payments, deliveries, returns, refunds, and account concerns.

Responsibilities

• Handle customer inquiries and concerns professionally.
• Provide accurate information and appropriate solutions.
• Assist with orders, returns, refunds, and product-related concerns.
• Document customer interactions accurately.
• Resolve issues while following company policies and procedures.
• Meet quality, productivity, and customer satisfaction targets.

Qualifications

• Senior High School graduate or equivalent.
• Good English communication skills.
• Customer service or BPO experience is an advantage.
• Basic computer skills and ability to navigate multiple systems.
• Willing to work shifting schedules, weekends, and holidays.
• Willing to work on-site in McKinley West, Fort Bonifacio, Taguig.

Ideal Candidate:

Customer-oriented, adaptable, professional, and willing to learn.