Compassionate Healthcare Support Specialist

Talent Outsourcing Channel Solutions; Tili; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive pay

Incentives & rewards

Career advancement

Training programs

Work-life balance

Job summary

Talent Outsourcing Channel Solutions is seeking a dedicated Healthcare Customer Service Representative in Baguio City, Benguet. You will be the link between our healthcare clients and patients, handling a high volume of calls with professionalism and empathy.

This full-time role requires strong communication, problem-solving, and familiarity with CRM systems. You will schedule appointments, address billing or insurance questions, and document interactions while maintaining patient

Qualifications

• Minimum high school diploma required.
• Experience in healthcare or call centre preferred.
• Ability to handle confidential information with integrity.

Responsibilities

• Answer inbound calls from patients/healthcare providers.
• Address enquiries on services, billing, insurance, and medical info.
• Process appointments — bookings, cancellations, rescheduling.
• Document all interactions and maintain records.
• Provide information on services and facility details.
• Escalate complex issues to supervisors.
• Make outbound appointment reminders and follow-ups.
• Adhere to HIPAA and confidentiality requirements.
• Meet call handling targets and customer satisfaction metrics.
• Collaborate with healthcare teams to improve service delivery.

Skills

Customer service experience

Strong communication

Empathy and listening

CRM software proficiency

Confidentiality

Organizational skills

Time management

Problem solving

Bilingual English

Healthcare knowledge

Education

High school diploma or equivalent

Tools

CRM software

Phone systems

Computer literacy

Job description

Talent Outsourcing Channel Solutions is seeking a dedicated Healthcare Customer Service Representative in Baguio City, Benguet. You will be the link between our healthcare clients and patients, handling a high volume of calls with professionalism and empathy.

This full-time role requires strong communication, problem-solving, and familiarity with CRM systems. You will schedule appointments, address billing or insurance questions, and document interactions while maintaining patient