Customer Care Pro: Support & Solutions

Zohorecruit; Baguio; On-site; PHP 201,000 - 290,000; Full time

Job summary

Level Up Talent Solutions is seeking a Customer Support Associate in Baguio to help clients via phone, email, and chat, meeting defined KPIs and service standards. You will identify customer needs, deliver accurate solutions, and maintain professional, empathetic communication.

The role emphasizes teamwork, independence, multitasking in a fast-paced environment, and meticulous record-keeping across multiple systems; open to shift schedules and dedicated to customer satisfaction.

Qualifications

• High school graduate or equivalent.
• 0–6 months of customer service or related experience preferred.
• Strong computer navigation and PC knowledge.
• Strong verbal and written communication.
• Comfortable using computers and navigating multiple systems.

Responsibilities

• Provide customer support in line with defined KPIs and service standards.
• Identify customer needs by asking questions and clarifying concerns.
• Deliver accurate and timely solutions using available tools and resources.
• Communicate clearly, professionally, and with empathy.
• Build rapport with customers while maintaining efficiency.
• Maintain working knowledge of client products and services.
• Accurately document customer interactions and update records.
• Navigate systems to track, manage, and resolve inquiries.
• Support initiatives that improve customer satisfaction and performance.
• Offer relevant products or services when appropriate.

Skills

Customer service

Communication

Computer navigation

Multitasking

Teamwork

Independent work

Attention to detail

Education

High School Graduate

College level a plus

Job description

Level Up Talent Solutions is seeking a Customer Support Associate in Baguio to help clients via phone, email, and chat, meeting defined KPIs and service standards. You will identify customer needs, deliver accurate solutions, and maintain professional, empathetic communication.

The role emphasizes teamwork, independence, multitasking in a fast-paced environment, and meticulous record-keeping across multiple systems; open to shift schedules and dedicated to customer satisfaction.