Retail Customer Support Specialist

Metacom Careers; Taguig; On-site; PHP 260,000 - 320,000; Full time

Job summary

Metacom Careers in Taguig is hiring a Customer Service Representative for our Retail Account. You will assist customers through phone, email, and chat, provide accurate information, and ensure a positive experience.

This entry-level role welcomes fresh graduates and does not require prior BPO experience. You will handle inquiries about products, orders, and accounts; resolve issues with empathy and professionalism; document interactions; and collaborate with internal teams to meet quality and

Qualifications

• College degree in any field.
• Good English communication (CEFR B2).
• No BPO experience required.
• No non-BPO experience required.
• Strong communication, listening and comprehension skills.
• Customer-oriented and professional in dealing with customers.
• Willing to work onsite in McKinley, Taguig.

Responsibilities

• Provide professional and courteous customer service through various channels.
• Assist customers with inquiries regarding products, services, orders, and account-related concerns.
• Understand customer needs and provide accurate and appropriate solutions.
• Handle customer complaints and concerns with patience, empathy, and professionalism.
• Process customer requests and transactions accurately according to company procedures.
• Provide clear and timely information to customers.
• Document customer interactions and maintain accurate records when required.
• Coordinate with internal teams or departments to resolve customer concerns.
• Follow company policies, procedures, quality standards, and customer service guidelines.
• Maintain a professional and positive attitude during customer interactions.
• Meet assigned productivity, quality, and customer satisfaction targets.
• Perform other duties related to customer service as assigned.

Skills

English communication

CEFR B2 English

Communication skills

Listening

Critical thinking

Problem solving

Customer-oriented

Team player

Education

College degree

Job description

Customer Service Representative – Retail Account

Position Overview

We are seeking professional, customer-focused, and motivated individuals to join our team as Customer Service Representatives for our Retail Account in McKinley, Taguig.

As a Customer Service Representative, you will be responsible for assisting customers with their inquiries, addressing concerns, providing accurate information, and ensuring a positive customer experience. This is an excellent opportunity for college graduates and career starters, as previous BPO or non-BPO work experience is not required.

Key Responsibilities

• Provide professional and courteous customer service through various communication channels.
• Assist customers with inquiries regarding products, services, orders, and account-related concerns.
• Understand customer needs and provide accurate and appropriate solutions.
• Handle customer complaints and concerns with patience, empathy, and professionalism.
• Process customer requests and transactions accurately according to company procedures.
• Provide clear and timely information to customers.
• Document customer interactions and maintain accurate records when required.
• Coordinate with internal teams or departments to resolve customer concerns.
• Follow company policies, procedures, quality standards, and customer service guidelines.
• Maintain a professional and positive attitude during customer interactions.
• Meet assigned productivity, quality, and customer satisfaction targets.
• Perform other duties related to customer service as assigned.

Qualifications

• College Graduate from any course or field.
• Good English communication skills.
• Minimum required English proficiency: CEFR B2.
• No BPO experience required.
• No non-BPO work experience required.
• Strong communication, listening, and comprehension skills.
• Customer-oriented and professional in dealing with customers.
• Strong problem-solving and critical-thinking skills.
• Willing to work in a fast-paced customer service environment.
• Willing to work onsite in McKinley, Taguig.

Ideal Candidate

• Confident and comfortable communicating in English.
• Patient, professional, and customer-focused.
• Willing to learn and adapt to new processes and systems.
• Able to handle customer concerns calmly and effectively.
• A team player with a positive and professional attitude.
• Motivated to develop a long-term career in customer service.

Work Location

McKinley West, Fort Bonifacio, Taguig

Complete Address

G/F Teleperformance Building, Le Grande, West Campus 5, McKinley West, Fort Bonifacio, Taguig

Career Opportunity

This position is a great opportunity for college graduates, fresh graduates, and career starters who want to develop their communication and customer service skills in a professional environment. Previous BPO experience is not required.