Retail Customer Representative - urgent

Recruitify_HR; Baguio; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Bonuses

Health benefits

Career development

Training programs

Flexible schedule

Team culture

Job summary

Talent Outsourcing Channel Solutions' in Baguio City Benguet is seeking Retail Account Customer Service Agents to join our dynamic team. This full-time role places you as the primary contact for our retail clients, handling inquiries, resolving issues, and ensuring a positive brand experience.

You will answer calls, provide information, document interactions, and collaborate with teams to maintain service excellence while embracing ongoing training and career development opportunities.

Qualifications

• At least 1 year in customer service or call center.
• Excellent verbal and written communication.
• Strong problem-solving and decision-making abilities.
• Able to work in a fast-paced, high-volume environment.
• Proficient with computer systems and CRM tools.
• Positive attitude and commitment to customer satisfaction.
• Knowledge of retail industry is a plus.

Responsibilities

• Answer and respond to incoming customer calls professionally.
• Provide accurate information and resolve queries and complaints.
• Document interactions and maintain detailed records.
• Identify and escalate complex issues to the appropriate team.
• Actively listen to customers and empathize with their needs.
• Adhere to company policies to ensure consistent service.
• Continuously improve knowledge and skills to enhance experience.

Skills

Customer service

Communication

CRM tools

Problem-solving

Tools

CRM software

Job description

We are seeking Retail Account Customer Service Agents to join our dynamic team at Talent Outsourcing Channel Solutions' in Baguio City Benguet. This is a full-time role where you will be responsible for providing exceptional customer service to our retail clients. As a Retail Account Customer Service Agent, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive brand experience.

What you'll be doing

• Answering and responding to incoming customer calls in a professional and courteous manner
• Providing accurate information and resolving customer queries and complaints
• Documenting customer interactions and maintaining detailed records
• Identifying and escalating complex issues to the appropriate team members
• Actively listening to customers and empathising with their needs
• Adhering to company policies and procedures to ensure consistent service delivery
• Continuously improving your knowledge and skills to provide the best possible customer experience

What we're looking for

• Minimum 1 year of experience in a customer service or call centre role
• Excellent communication and interpersonal skills, both verbal and written
• Strong problem-solving and decision-making abilities
• Ability to work effectively in a fast-paced, high-volume environment
• Proficient in using computer systems and customer relationship management (CRM) tools
• Commitment to providing exceptional customer service and a positive attitude
• Good knowledge of the retail industry and customer service best practices

What we offer

At Talent Outsourcing Channel Solutions', We Value Our Employees And Strive To Create a Supportive And Rewarding Work Environment. We Offer

• Competitive salary and performance-based bonuses
• Comprehensive health and wellness benefits
• Opportunities for career development and advancement
• Ongoing training and skill development programs
• Flexible work arrangements and a positive work-life balance
• A collaborative and inclusive team culture